Refund policy

Refund Policy

At Koridem, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must be in the same condition that you received it, unused or only reasonably inspected, and in its original packaging where applicable. You will also need your receipt or proof of purchase.

To start a return, please contact us at:

Email: info@koridem.com

Please contact us before sending any product back. Returns sent without first requesting authorization may not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you received the wrong product.

Please include your order number, a description of the issue, and clear photos or videos where appropriate so that we can evaluate the issue and provide a suitable resolution.

Non-Returnable Items

Certain items may not be eligible for return for hygiene, health, safety, or other applicable reasons once opened or used.

If you are unsure whether your product is eligible for return, please contact us at info@koridem.com.

Exchanges

If you would like a different product or replacement, please contact us at info@koridem.com.

Where appropriate, we may arrange a replacement or ask you to return the original product before a replacement is issued.

Refunds

Once we receive and inspect your approved return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges, if any, may not be refundable unless required by applicable law or the return is due to an error on our part.

Order Cancellations

If you need to cancel or change your order, contact us as soon as possible at info@koridem.com.

We cannot guarantee that an order can be cancelled or modified after it has entered processing or has been shipped.

If the order has already shipped, you may need to wait until it is delivered and then follow the applicable return procedure.

Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, contact:

Koridem